INTERVIEW SKILLS

BEFORE THE INTERVIEW

Learn about the company and its operation. You'll impress the interviewer if it is obvious you've done some research. It will also help you develop good answers to the interviewer's questions.

Information you should know about the company prior to your interview:

Organizational structure
Name of the interviewer
Divisions/departments that interest you
Areas they are eliminating
Products/Services
Training Programs
Size of company
Career paths
How long have they been in business
Types of clients
Growth in the past and future potential
Job description & job title
New products and services they are developing
Employee benefits
Geographic location of home office, branches, stores

Resources for this information:

Company's annual report
Literature produced by company
Information interview
Inside source
Professional journals (library)
Magazine articles
Peterson's Guides
Moody's Industrial Manual (library)
National Job Bank
National Trade and Professional Associations
Colorado High Tech Directory (library)
Dunn's Employment Opportunities Directory (library)
Standard & Poors Industry Survey(library)
The 100 Best Companies to Work For in America (library)
Walker's Manual of Western Corporations (library)
Ward's Directory of the 51,000 Largest U.S. Corporations (library)

Prepare answers to typical interview questions. Study and practice your answers.

Memorize the name of the person who will interview you .Nothing could be more embarrasing than forgetting their name or calling them by the wrong name!

Decide what you will wear. Check out the section titled "Interview Dressing" for some pointers. Be sure your outfit is ready to go.

Find out exactly where you are going, where to park, and how long it will take to get there If you are travelling in an unfamiliar city, it is a wise idea to do a dry run prior to your interview time. Drive to the business, park, find the escalator and time how long all this takes. This will alleviate any undue stress the day of the interview.

Get a good night's sleep

Arrive 15 minutes early .This not only shows that you are prompt it also gives you a chance to gain your composure. Be friendly to the receptionist/secretary....they often are asked their opinion!
DURING THE INTERVIEW

Start it off like a winner. Offer your hand, and give a firm handshake, a pleasant smile and a positive confident attitude. Introduce yourself.

Be comfortable. Take a seat facing the interviewer, however, slightly off center. Be sure you are not facing into direct sunlight or some other uncomfortable situation.

Listen attentively. Look at the interviewer directly, but don't get into a stare down! Sit up straight. Try to relax. It's okay to take a few notes if the questions are lengthy, or you need to remind yourself of something you want to stress.

Avoid nervous mannerisms. Pay attention to nervous mannerisms you might have such as clicking your pen, jingling change in your pocket, twisting your hair, biting your nails. Control these impulses! Everyone is nervous to some extent, the key is to appear calm and collected.

Speak clearly. Use good grammar and a friendly tone. Never answer just "yes" or "no" to a question. Always clarify, expand on your answers. Be sure not to ramble on.

Be positive and enthusiastic. You want to outshine all other candidates so "turn it on" during the interview! No matter how sterling your credentials are, you won't be hired if the interviewer isn't sold. Pump up your enthusiasm prior to the interview. Never whine, gripe or complain about past employers, jobs, classes etc.

Ask pertinent questions. Be prepared to ask a few questions. Do not monopolize the interviewer's time, particularly if you know they have appointments scheduled following your interview. Do ask thoughtful questions. Don't ask about salary and benefits, this can be discussed when the company is definitely interested in you!
Here's a sampling of questions you might ask.

What are the company's greatest strengths?
In what areas it the company trying to improve?
Who will I report to?
Could you give some examples of projects I would be working on?
How much travel is involved?
Will relocation be required?
What kind of assignments could I expect in the first 6 months?
What products (or services or stores) are in the development stage?
Is this a new position or will I be replacing someone?
What is the largst single problem facing your company now?
What qualities are you looking for in a candidate?
What characteristics do successful employees in your company share?
Is there a lot of team work?
Describe the advancement opportunities.
What growth areas do you foresee?
Will I be encouraged to attend professional conferences?
Could you describe your training program?
How frequently are performance appraisals done?
How do you feel about the company?
Could you describe possible advancements within the company?
What is the next step in the interview process?
What is the company's management philosophy?
What would a typical day be like?
How much contact is there with management?
Is this job a result of increased growth or expansion?

Watch for cues the interview is over. Don't linger if you sense the interviewer is done interviewing you. When it is over, stand up, thank the interviewer for their time and shake hands firmly. Don't forget to express interest in being hired. Say you are impressed with the company and would like to work there.

Be sure to find out the next step. Ask the interviewer when the decision will be made, when you can expect to hear from them. This way you won't be left hanging.
THE INTERVIEWER'S HIDDEN AGENDA

The following are some typical concerns interviewers have, which you need to address when answering questions. Be sensitive to these concerns, answering all questions in the most positive way to build psychological leverage and position yourself for the offer.

Does the applicant have the ability to do the job?
Can he or she manage people?
How does he or she relate to people?
What kind of a person is this? A leader?
What strengths does he or she have that we need?
Why has there been a number of job changes?
In what areas is he or she weak? How will this affect performance?
What contribution has the applicant made?
What are his or her ambitions? Are they realistic?
Does she or he have growth potential?
How is the chemistry between us?
How will other interviewers react?
Should this person get an offer?
AFTER THE INTERVIEW

Say thanks. The next day write the interviewer a brief note reiterating your interest in the job. Spell his or her name correctly!

Follow up. If you haven't heard from the interviewer within the time frame indicated at the close of the interview, call them to relay a polite reminder that you're still interested in the job. Ask when they plan to make a hiring decision.

If you aren't hired... If you continue to be interested in the company, it pays to keep in touch with the interviewer. Often, through persistence, you may be offered a position at a later date.

Chin Up. Gear up for your next interview. After all the more interviews you tackle the more polished you become. You may want to contact the interviewer who rejected you and see if you can get any pointers on what to improve before your next interview.
INTERVIEW DRESSING

DO'S

Dress conservatively

Check out what management wears and dress similarly without overkill

Practice good grooming

Do have clean, neatly styled hair

Do have clean hands and trimmed nails

Do carry a portfolio or briefcase with extra copies of your resume

Do bring a clean notepad and pen that works

Do wear basic hosiery (no textured hose)

Do wear shoes you can walk easily in

DON'TS

Don't wear torn, soiled, wrinkled clothing

Don't dress casual

Don't wear a lot of jewelry (Men should avoid earrings)

Don't wear a lot of cologne

Don't wear athletic shoes

Don't eat spicey, offensive smelling foods prior to the interview

Don't wear sexy clothing

Don't wear "cutsey" ties (i.e. a flashing Mickey Mouse tie)

Don't chew gum or smoke

Don't wear a mini-skirt

Don't wear heavy make-up

Don't carry a purse AND a briefcase